The activity I liked the most? Definitely writing emails because it makes you understand very well what cultural differences are and how they affect people. A challenging but up-to-date course.
The activity I liked the most was the discussion on trust and the way people work in Italy. It was nice hearing other people's opinion on these very interesting subjects.
I found every activity extremely interesting. The practical ones are certainly the ones which strike you the most, but obviously you need a good amount of theory to understand them adequately.
The most important activity which I enjoyed the most was the one explaining different types of reactions of clients.
It's interesting to see how my opinion on several subjects and my approach to different nationalities has changed.
Definitely the best, more up-to-date, interesting, fascinating and best structured course I've followed so far. It's a pity time goes by so quickly and four hours are not enough.